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Labor Insurance Maternity Benefits Online Application Procedure Q&A Last Modified:2015-02-25

Q1:
When did the Labor Insurance Maternity Benefits Online Application become available?
A1:
The service went online on January 27, 2015. (Available only in Chinese version website)

Q2
How may I apply for Labor Insurance Maternity Benefits online?
A2:
Please go to the Bureau of Labor Insurance Global Information Website (http://www.bli.gov.tw) and choose "Personal Inquiries" under the "Online Applications" section of the Online e-Service Portal. Please insert your Citizen Digital Certificate issued by the Ministry of the Interior into the card reader and enter your pin code, National ID No., and date of birth. After you have logged into the system, select "Labor Insurance Maternity Benefits Applications" under the "Applications" section and begin entering your application information.

Q3:
After successfully completing the Labor Insurance Maternity Benefits Online Application, do I need to print out my application documents and send them to the Bureau of Labor Insurance by mail?
A3:
No, you do not need to do so.

Q4:
Will online applications for Labor Insurance Maternity Benefits require supplementary documentation by mail, such as birth certificates?
A4:
Those who have already completed newborn birth registrations will not need to send birth certificate documentation by mail to the Bureau; for those who have not completed birth registrations, the Bureau will request supplementary documentation by written notice upon receiving online applications.

Q5:
Will insured units also be able to use their business entity certificates to apply for Labor Insurance Maternity Benefits through the Bureau of Labor Insurance official website on behalf of the insured?

A5:
No, they may not. Labor Insurance Maternity Benefits Online Application is available only to insured individuals who have been issued Citizen Digital Certificates.

Q6:
How will insured individuals who utilize the Labor Insurance Maternity Benefits Online Application know if their applications have been successfully submitted?
A6:
After insured individuals have entered all the required information and selected "Confirm", the system will notify the applicant of the submission with the message "Application Successful" and generate an application acceptance number. This means that the application has been successfully submitted.

Q7:
If the insured has completed the online application but the Bureau of Labor Insurance has not received the application, what may they seek assistance?
A7:
Please call the Maternity Benefits Section, Ordinary Accident Benefits Payment Division, Bureau of Labor Insurance at (02)23961266 Ext. 1468 or 1445 during daytime office hours (8:30-17:30).

Q8:
If insured individuals discover that they have entered the wrong information (such as type of benefits, account number, etc.) after they have successfully completed the Labor Insurance Maternity Benefits Online Application, how can they correct their applications?
A8:
1. If errors are discovered on the same day of the application, individuals may access the online application website again, select "Edit" on the information inquiry page, log into the system and edit the application.
2. If errors are discovered after the date of application, the case will have entered the review process. To make corrections, please call the processing officer of the Maternity Benefits Section, Ordinary Accident Benefits Payment Division, Bureau of Labor Insurance at (02)23961266 Ext. 2866.

Q9:
Are insured individuals who do not have personal accounts at financial institutions or whose accounts have been suspended or seized eligible for Labor Insurance Maternity Benefits Online Applications?
A9:
No, they may not. The Bureau now provides insurance benefits using only secure, expedient methods through financial institution bank transfers. Benefits are paid out directly to financial institution or postal accounts designated by applicants. All applicants who apply for maternity benefits online will be asked to provide financial institution account information. Those who do not enter the required account information will not be able to complete the application. If the insured is unable to receive benefits via financial institution or postal accounts due to a variety of reasons, please submit a paper application and supplementary proof of documentation to the Bureau instead.

Q10:
Will Maternity Benefits Online Applications be processed faster than paper applications?
A10:
After your Labor Insurance Maternity Benefits Online Application has been successfully submitted, the system will immediately generate an application acceptance number. Related application forms and documentation will be printed on the following day and submitted to the Maternity Benefits Section for application review. Compared to ordinary paper applications that must be submitted by mail, distributed and delivered by the post office then accepted and digitally processed by the Bureau and submitted to the Maternity Benefits Section for review, the online application procedure is faster by approximately 3 to 5 business days. (Applications that require supplementary documentation or verification will entail additional time for processing and review.)

Q11:
Are online applications accessible at all times?
A11:
Online applications are accessible at all times, insured individuals may log into the Bureau's official website 24hrs a day and apply for Labor Insurance Maternity Benefits under Online Application Inquiries/Personal Inquiries/Applications.

Q12:
Does the Maternity Benefits Online Application procedure guarantee information security?
A12:
The Labor Insurance Bureau official website is protected by the SSL encrypted information transmission mechanism, the personal information of all insured individuals are encrypted and stored.

Q13:
If insured individuals utilize the Labor Insurance Maternity Benefits Online Application service but are unable to log into the system, enter their application data, or encounter other technical issues, how may they seek assistance?
A13:
Please call the Maternity Benefits Section at (02)23961266 Ext. 1468 or 1445 during daytime office hours (8:30-17:30).
 

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